TERMS & CONDITIONS 

COPYRIGHT

Copyright in all visual materials on this website are held by the originators or their estates. Copyright in all other materials and information is held by Thomgallery. No material may be used for any purpose without prior written consent of the copyright holders.

PRODUCT DESCRIPTION & AVAILABILITY

Thomgallery aims to describe and display its artworks and products online accurately. However, to the fullest extent permissible by law, Thomgallery is not liable for inaccurate or out of date product descriptions. Actual colours of artworks may vary depending on your computer monitor. 

PRICING

Artwork prices on the website are quoted in Australian Dollars and include GST unless stated otherwise. Prices quoted are for the artwork only and exclude delivery costs.

SHIPPING

For deliveries to the major eastern cities of Australia (Melbourne, Sydney, Brisbane) we charge a Flat Rate of $200.  Shipping to anywhere else in Australia or overseas will be based on the costs quoted by our art couriers and will be invoiced separately.  For details regarding shipping please email thomgallery1@gmail.com

RETURNS POLICY 

Website sales have a 5 day money back period. A purchaser taking this option will pay in full for the safe return of the artwork. After the gallery is satisfied the work is in the condition that it was originally dispatched, a refund for the cost of the work will be sent. There are no refunds for the original cost of transporting the work to the client. Any restoration work that may be required as a result of the purchaser or transportation will be deducted from the refund.

If you receive a damaged artwork or product, or one which does not match the original order, Thomgallery must be notified immediately. The incorrect or damaged product must be returned within 10 days from the receipt of goods for consideration of a refund.

For consideration of a refund you will be asked to email us with the online receipt, invoice, and attach images of the damaged product.

Privacy Policy for Thomgallery

Last Updated: 2025

At Thomgallery, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.thomgallery.com.au (the "Site") or interact with us through our services.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, mailing address, and any other information you voluntarily provide when you contact us, make a purchase, or subscribe to our newsletter.

  • Payment Information: If you make a purchase through our Site, we may collect payment information, such as credit card details, billing address, and transaction history. This data is processed securely by third-party payment processors and is not stored on our servers.

  • Technical Data: This includes IP address, browser type, device type, and usage information such as pages visited, time spent on the Site, and browsing activity. We use cookies and similar technologies to collect this data for site analytics and to improve your user experience.

  • Communication Data: Any information you provide through customer support interactions, email inquiries, or via social media platforms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process your orders and deliver purchased artwork or products.

  • To respond to inquiries, provide customer support, and communicate updates or promotions.

  • To send you newsletters, updates, and marketing communications (only if you’ve opted-in).

  • To improve the functionality, design, and content of our Site based on user behavior and feedback.

  • To comply with legal obligations and enforce our terms and conditions.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to collect information and enhance your experience. Cookies are small data files stored on your device that help us improve your experience, such as remembering your preferences or browsing history. You can adjust your browser settings to refuse cookies, but this may impact the functionality of certain features on our Site.

For more detailed information on the use of cookies, please refer to our [Cookie Policy] (if applicable).

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, processing payments, or delivering products. These third parties are required to protect your information and use it only for the purposes for which it was provided.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to legal processes, such as a court order or government investigation.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Security of Your Information

We implement a variety of security measures to protect your personal information, including encryption, firewalls, and secure servers. However, please note that no method of data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request corrections or updates to your information.

  • Deletion: Request the deletion of your personal data, subject to legal requirements.

  • Opt-out: Unsubscribe from our marketing communications by clicking the “unsubscribe” link in any email or contacting us directly.

If you wish to exercise any of these rights or have any questions about your data, please contact us using the details below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely dispose of it.

8. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will delete that information immediately.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thomgallery
Email: Hello@thomgallery.com.au